This Refund Policy applies to all purchases made through https://saigonartgallery.com.au/ , operated by trading as Saigon Art Gallery.

We want you to feel confident buying original artwork from us. Please read this policy carefully before making a purchase.

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1. Original Artwork — Final Sale

1.1 All Artwork sold by Saigon Art Gallery is an original, one-of-a-kind piece. Because each work is unique and cannot be replaced or restocked, we do not offer refunds, returns, or exchanges for change of mind, incorrect purchase decisions, or because the Artwork does not match your expectations of colour, scale, or appearance in person.

1.2 We encourage you to review each listing carefully — including dimensions, framing details, and photographs — and to contact us at [contact@saigonartgallery.com.au] with any questions before purchasing.

2. Your Rights Under Australian Consumer Law

2.1 Nothing in this Refund Policy limits or excludes any right or remedy you have under the Australian Consumer Law (ACL) that cannot lawfully be excluded.

2.2 Under the ACL, you are entitled to a repair, replacement, or refund if the Artwork:

• is not of acceptable quality;
• is significantly different from its description or images at the time of sale; or
• arrives damaged (other than damage disclosed prior to purchase, such as intentional distressing/ageing techniques described in the listing).

2.3 Because each Artwork is one-of-a-kind, a like-for-like replacement is not usually possible. Where a consumer guarantee applies and replacement isn’t feasible, we will offer a refund or other appropriate remedy.

3. Damaged or Faulty Artwork

3.1 If your Artwork arrives damaged in transit or is faulty, please contact us within 48 hours of delivery at [contact@saigonartgallery.com.au] with:

• your order number;
• clear photographs of the damaged Artwork, including the packaging it arrived in; and
• a brief description of the issue.

3.2 Please keep all original packaging until your claim is resolved, as we (or our courier) may require it for a damage assessment.

3.3 Once your claim is reviewed, we will offer one of the following, at our discretion and in line with your rights under the ACL:

• a full refund to your original payment method;
• a partial refund, where appropriate (e.g. minor damage that can be professionally repaired); or
• a repair, where feasible for the type of damage.

3.4 Claims submitted after 48 hours, or without sufficient photographic evidence, may not be eligible for a remedy under this policy, except where required by the Australian Consumer Law.

4. Incorrect or Missing Items

If you receive the wrong Artwork, or your order is incomplete, please contact us within 7 days of delivery at [contact@saigonartgallery.com.au] and we will arrange a correction, replacement (where possible), or refund at no cost to you.

5. How Refunds Are Processed

5.1 Approved refunds will be issued to the original payment method used at checkout.

5.2 Please allow up to 5–10 business days for the refund to appear in your account, depending on your bank or card provider’s processing times.

5.3 Shipping costs are non-refundable except where the return is due to our error (e.g. damaged, faulty, or incorrect item), in which case original shipping costs will also be refunded.

6. Custom or Commissioned Artwork

If you have commissioned a custom piece, different terms may apply as agreed with you in writing (e.g. via invoice or written quote) at the time of commissioning. Where no separate agreement exists, this Refund Policy applies.

7. Contact Us

If you have any questions about this Refund Policy or need to make a claim, please contact us:

Saigon Art Gallery Email: [contact@saigonartgallery.com.au] Phone: [PHONE NUMBER] Address: [BUSINESS ADDRESS], Tasmania, Australia

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This Refund Policy should be read together with our [Terms and Conditions] and [Privacy Policy].